SIMPLE IS BETTER
While an articulate employer who shows his or her proficiency in a great number of subjects may sound ideal to you, it sounds confusing to your employees. (Read the first part of that sentence again…were all those words really necessary?) The point here is that if you can say it in fewer words, then do. Your employees will retain more information. Most importantly, they’ll be able to put what they learn into practice more quickly.
PUT YOUR SOPs INTO CLEAR, POSITIVE LANGUAGE
- Stop bugging clients.
- Avoid misquoting services.
- Don’t stop until you have tried every avenue.
Sure, that makes sense right? But if that’s all you tell your team, then they may be left wondering what to do. Instead try…
- Follow our three step follow up process with clients.
- Reference our list of services with prices before finalizing your quote.
- Look on social media, at local businesses, and at networking events for new clients.
Using this list, your team will know what to do when contacting clients. They will have a plan to provide accurate quotes. And, they’ll know what avenues you mean when you say “every.” Studies like this one with golfers have shown that people who aren’t confident in their skills respond poorly to avoidant instructions.
The bottom line here is that “what to avoid” doesn’t provide clear training. It also tends to create hesitation with executing a task. Instead, telling your team what they should do, and how to do it, will empower them on the job.
HOW TO CREATE SOPs TO EMPOWER YOUR TEAM
This all sounds good in theory, but you may not be sure how to put it into practice. It takes time and planning to create effective SOPs that empower your team. That’s ok, because we’re holding a webinar all about SOPs on January 20, 2022. You’ll learn the six reasons why they’re so powerful, and how to architect your own business through SOPs.
You can learn more and registered here for the free webinar. (If you’re finding this after the webinar date, it’s ok! We offer a unique training webinar every month. Follow that link to see what’s up next.)
If you’re getting prepped for the webinar, here are a few places to start:
Take some time this week to pay attention to daily tasks. Then, over the next four weeks, note your monthly rhythms and processes. This can be a great way to recognize what needs to be done, how you do it, and ways that your team could also get those tasks done.
Make a list of the things you’d like your team to accomplish that aren’t being done. Or, make note of the things being done that could be done better.
If you’ve already established a rhythm of weekly team meetings, it can be easy to find other areas of improvement. Simply ask your team where they feel uncertain about their skills or tasks. When you have good rapport with the people working for you, they can more easily communicate where they need professional development.
This is one of those “work on your business” tasks that pays off exponentially. A well-trained team is one that you can rely on. If you’re feeling uncertain about your business functioning when you’re out of the office, it’s one of the best time investments you can make.